Return Policy

Restocking Fees

A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s)' cost for items delivered to commercial locations and 30% for residential locations.This includes any brokerage fees, duties, and taxes for international returns.

Returns for Commercial and Residential Customers

With a few exceptions, regularly stocked products can be returned within 30 days of receipt as long as the product is unused, undamaged, and in its original packaging. We are unable to accept returns for consumable products and customizable products. Similarly, not all Special Order products or products shipped directly from the manufacturer (“Drop Ship Products”) can be returned. Regardless of the form of refund you receive, shipping charges paid at the time of checkout will not be credited along with the return. Any return requests for Special Order or Drop Ship Products please contact our customer service specialist.

Returns for Consumable Products

We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.

Store Credit

If your payment was made using wire, ACH, or check, your refund will be in the form of store credit. You will also receive a refund in the form of a store credit if we are unable to process a refund to your original payment method (for example, if your credit or debit card has been closed). Store credit can only be redeemed for merchandise or services offered online. Store credit has no cash value and cannot be redeemed for cash. Additional restrictions may apply.